Kanova Business Terms and Conditions

Version: 1.0

Effective date: October 16, 2026

Entity: Karely L.L.C. doing business as Kanova

1. Who These Terms Apply To

These terms govern your use of Kanova's business platform, including the business dashboard, credit system, promotional tools, and loyalty program features (collectively, the "Platform").

By creating a business account, you agree to these terms on behalf of yourself or the business you represent. If you do not agree, do not create an account.

These terms apply to businesses and business operators. They do not constitute a consumer agreement and the Consumer Protection Act 68 of 2008 does not apply to this relationship.

2. Your Account

You are responsible for keeping your account credentials secure and for all activity that occurs under your account.

You must provide accurate business information when registering and keep it up to date. We may verify your business details at any time.

We reserve the right to refuse registration or suspend access at our discretion.

3. Credits

Purchasing credits: Credits are purchased in advance at the price displayed at the time of purchase. All credit purchases are final and non-refundable except as set out in Section 8.

Using credits: Credits are used to activate features on the Platform. The credit cost for each feature is displayed before activation.

Expiry: Credits expire 12 months from the date of purchase. Unused credits are forfeited on expiry without refund.

Non-transferable: Credits are linked to your account and cannot be transferred, sold, or shared with another business.

4. Loyalty Subscription

Activating the digital loyalty program for your venue requires a monthly or annual subscription at the fee displayed at the time of activation.

Subscriptions renew automatically unless cancelled before the next billing date. You may cancel at any time; cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused subscription time.

5. Your Obligations

By using the Platform, you agree to:

• Ensure all information on your venue listing is accurate, current, and not misleading
• Honour all promotions, offers, events, and loyalty rewards you publish through the Platform
• Not manipulate, falsify, or abuse the credit system, loyalty program, or any Platform feature
• Comply with all applicable laws in your market, including advertising, consumer protection, and data privacy laws
• Not use the Platform for any unlawful purpose or in a way that harms other users or Kanova

We may suspend or terminate your account without notice if you breach these obligations.

6. Payments

All fees are charged in the currency displayed at the time of purchase. Payment is processed by our third-party payment providers. By making a purchase, you agree to their payment terms.

We reserve the right to change our pricing at any time. Price changes will be communicated with at least 14 days' notice before they take effect for new purchases.

7. Platform Availability

We aim to keep the Platform available at all times but do not guarantee uninterrupted access. We are not liable for losses caused by downtime, technical issues, or maintenance.

We reserve the right to modify, suspend, or discontinue any feature of the Platform at any time with reasonable notice where practicable.

8. Refunds

All credit purchases and subscription fees are non-refundable. Exceptions:

• Verified technical errors: If a technical fault on our side causes you to be charged without receiving the purchased feature, contact us at billing@kanova.io within 14 days. We will investigate and, at our discretion, issue a credit adjustment or refund.
• Duplicate charges: We will refund any verified duplicate charge.

9. Intellectual Property

All content, software, and materials on the Platform are owned by or licensed to Karely L.L.C. You may not copy, reproduce, or redistribute them without our written permission.

By uploading content to the Platform (including images, descriptions, and promotional materials), you grant us a non-exclusive licence to display and use that content for the purposes of operating the Platform.

You retain ownership of your content. You are responsible for ensuring you have the rights to any content you upload.

10. Data and Privacy

We process business and customer data in accordance with our Privacy Policy.

Customer data generated through your loyalty program (including spend history and reward balances) is retained by Kanova. You have access to aggregate analytics. Individual customer data is not shared with you unless the customer has opted in.

You are responsible for complying with all applicable data protection and privacy laws in your jurisdiction — including but not limited to POPIA (South Africa), GDPR (EU), UK GDPR, and Indonesia's Personal Data Protection Law — in relation to your own customers and the data you collect through your use of the Platform.

11. Liability

To the fullest extent permitted by law, Kanova's total liability to you for any claim arising from your use of the Platform is limited to the total fees you paid to us in the three months preceding the claim.

We are not liable for indirect, consequential, or loss-of-revenue claims, including loss of business caused by Platform downtime, promotion errors, or customer disputes.

12. Term and Termination

These terms remain in effect for as long as you maintain a business account.

Either party may terminate by closing the account. We may terminate or suspend access immediately if you breach these terms, engage in fraudulent activity, or if we are required to do so by law.

On termination, unused credits are forfeited. Active subscriptions are cancelled at the end of the current billing period.

13. Amendments

We may update these terms from time to time. We will notify you by email at least 30 days before material changes take effect. Continued use of the Platform after that date constitutes acceptance of the updated terms.

14. Governing Law

These terms are governed by the laws of the District of Columbia, United States. Any disputes not resolved informally shall be submitted to the courts of the District of Columbia.

Nothing in these terms limits any rights you have under mandatory applicable law in your jurisdiction that cannot be waived or excluded by contract.

15. Contact

Karely L.L.C. doing business as Kanova

Email: legal@kanova.io

Website: kanova.io

These terms were last updated on October 16, 2026.